Q: Should I arrive early for my appointment?
A: Yes. If you are a new client, please arrive 10 minutes early to fill out the intake forms. If you are a returning client, please arrive five minutes early so that your session can start on time.
Q: What if I am late in getting to my appointment?
A: If you, the client, are running late, please call to advise me. You will receive the remainder of your massage time when you arrive, but I most likely will not be able to give you the full amount of hands-on time that you initially booked, as there is usually another appointment after yours.
Q: What forms of payment do you accept?
A: I accept cash, credit card, bank transfer, and remote payment via SumUp invoice, or you can purchase an online gift card at https://giftcard.sumup.io/order/GC5WSVO/shyami-nazzaro .
Q: What is your tipping policy?
A: Tips are never expected or required. If you really loved your massage, why not submit a Google review to let others know, and/or email me a testimonial at shyaminazzaro.massage@gmail.com (and let me know if I have your permission to put it on my website with either your first name or initial).
Q: Where should I park?
A: Please park in Brighton Square. Metered parking is contactless and coin operated, and is €1.20 per hour.
Q: Is your practice LGBTQIA+ friendly?
A: Yes, absolutely!
Q: What sort of draping do you use?
A: I use crisp, cotton sheets and a warm fleece blanket. You are covered the entire time apart from the area being treated.
Q: It’s my appointment day, but I’m feeling unwell. Should I cancel my appointment?
A: If you are feeling unwell, please don’t attend your appointment. Please DO get in touch ASAP to let me know, and we can reschedule your appointment.
Q: What is your cancellation policy?
A: Please cancel or reschedule with at least 24 hours notice. If your cancellation or rescheduling falls within 24 hours of your appointment time and is due to reasons other than a genuine illness, a cancellation fee of 50% of your full session will apply. For no call/no shows, a fee of 100% of your full session will apply. This policy helps protect my time and my schedule, AND it applies in reverse; if I ever need to cancel your session with less than 24 hours notice for reasons other than genuine illness, your next session will be 50% off. Because I respect your time, too!